Last Updated: 25/08/2024

At Private CAMHS Glasgow ("we," "our," "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services and visit our website.

1. Information We Collect

We may collect and process the following personal information about you:

• Contact Information: Name, email address, phone number, and postal address.
• Medical Information: Relevant medical history, diagnosis, and treatment plans, if applicable.
• Payment Information: Billing and payment details.
• Usage Data: Information about how you use our website, such as your IP address, browser type, and browsing activity.
• Communication Data: Any communication between you and us, including emails, phone calls, and other correspondence.

2. How We Use Your Information

We use your personal information to:

• Provide Services: Deliver our healthcare services to you, including assessments, treatments, and consultations.
• Communication: Respond to your inquiries, schedule appointments, and send important updates.
• Billing and Payments: Process payments for our services.
• Legal Obligations: Comply with legal and regulatory requirements.
• Improve Services: Analyze usage data to enhance and improve our services and website.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your information.
• Contractual Necessity: To fulfill our contractual obligations to you, such as providing healthcare services.
• Legal Obligation: To comply with legal requirements, such as maintaining medical records.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services.

4. Sharing Your Information

We may share your personal information with:

• Healthcare Professionals: Other medical professionals involved in your care.
• Service Providers: Third-party service providers who assist us in delivering our services, such as payment processors and IT support.
• Legal and Regulatory Authorities: Where required by law or to protect our legal rights.
• With Your Consent: Any other third parties where you have given explicit consent.

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, where applicable.
• Restriction: Request restriction of processing your personal information.
• Data Portability: Request transfer of your personal information to another organization.
• Objection: Object to the processing of your personal information in certain circumstances.

To exercise your rights, please contact us at the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Private CAMHS Glasgow info@privatecamhsglasgow.co.uk